Quality Notifications

This component contains functions for recording and processing different types of problems (for example, problems resulting from poor-quality goods or services). You can use the notifications to analyze the recorded defects and monitor the correction of these problems. In particular, the notifications can help you process internal or external problems such as:

• Complaints filed by customers
• Complaints against vendors
• Company-internal problems
• Other user-specific problems

As an extremely flexible system, you can also use this component to process and manage information of a positive nature (for example, to implement a "suggestion system" in your company to manage improvements).

Change Notifications

The change notification enables you to report design errors or ask whether specific changes to a product are possible, without knowledge of the SAP System or of Engineering Change Management by using the functions of the internal service request. The change notification acts as the preliminary stage for a Change request.

For example, the sales employee would like to suggest an improvement to a product. Via the Intranet, he creates a change notification to ask whether a change is possible.

This function can be used by people that do not, or only occasionally, work directly in the SAP System. The employee subgroup that has access to the company Intranet includes not just employees from various departments (sales, service, purchasing and so on) but also business partners (customers, development partners, suppliers and so on).

The training course covers Quality Notifications and Change Notifications and the integration of Quality System with the Engineering Change system. The following topics are covered in detail

1. Quality Notification Processing
2. Workflow
3. Creation of Engineering Change Notification from Quality Notification
4. Creation of ECR (Engineering Change Request from Change Notification)
5. Document Flow